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Frequently Asked Questions

Custom and personalized orders

We love creating custom and personalized shirts that feel truly personal! Many of our graphic tees and apparel designs can be customized with names, dates, titles, colors or other special details depending on the design.

Looking for a personalized gift, family shirt, custom graphic tee or something created for a special occasion? If you have an idea you don't see in our shop, send us a message before ordering. We're always happy to let you know what's possible.

Every personalized design is carefully reviewed for sizing, placement, color and overall balance so the finished piece looks intentional and professionally designed — not simply added to a standard template.

Sizing details

We want you to love the way your new piece fits! Because Shaye Collective offers several different apparel styles for men, women, youth and infants, sizing and fit can vary slightly by garment.

Please check the size chart included in each listing before ordering. We include measurements specific to the garment being offered so you can choose the best fit for you.

Many of our tees feature a comfortable unisex fit, while fitted women's styles may have a more tailored silhouette. If you're between sizes or unsure which sizes to choose, send us a message — we're always happy to help with sizing before you order.

Care instructions

To help your new graphic apparel look its best, wash inside out in cold water with like colors using a gentle cycle. Tumble dry low or hang dry when possible.

Avoid bleach and fabric softener, and do not iron directly over the printed design. Avoid high heat when washing and drying to help preserve the print and garment.

Specific care recommendations may vary slightly by garment, so please refer to any care information included with your order.

If you should ever have any questions, please do NOT hesitate to ask! That's what we are here for.

Gift wrapping and packaging

Shopping for a gift? We’re happy to help make it special!

While traditional gift wrapping is not currently available, eligible orders can include a personalized gift message at no additional charge. Simply select the gift option at checkout and enter the message you'd like included.

Our apparel orders may also include a Shaye Collective branded insert with helpful garment-care information and a special offer for a future purchase.

Whether you're sending a birthday gift, holiday gift, personalized shirt or just a little surprise for someone special, you can ship your order directly to the recipient.

Wholesale availability

Yes! Shaye Collective welcomes wholesale and boutique inquiries.

Our graphic apparel and Designs by Shaye collections are currently available through select brick-and-mortar boutiques, and we're always happy to connect with retailers interested in carrying our designs.

We offer a wide variety of women's and men's graphic tees and apparel, along with select youth and baby styles, including seasonal collections, vintage-inspired designs, coastal and western apparel, humor, hobbies, holidays and more.

If you're a boutique, gift shop or retailer interested in wholesale ordering, bulk apparel orders or carrying Shaye Collective in your store, please send us a message through Etsy to discuss availability and options.

What makes Shaye Collective designs different?

At Shaye Collective, we believe a great graphic tee is about much more than simply putting a design on a shirt.

Every Designs by Shaye graphic is carefully reviewed and refined for detail, color, proportion, print size and placement. We consider how each design will look on different apparel styles, garment colors and sizes so the finished piece feels balanced and intentional.

We're equally selective about the apparel itself, choosing quality, comfortable garments that complement our designs. From men's and women's graphic tees to youth and baby apparel, personalized gifts and seasonal collections, our goal is always the same: thoughtfully designed apparel we're genuinely proud to put our name behind.

Do the shirt colors look exactly like the photos?

We work hard to represent our apparel colors as accurately as possible using detailed product mockups and color guides. However, garment-dyed apparel can have natural variations in shade and finish, and colors may also appear slightly different depending on your screen or device.

Some of our most popular graphic tees feature a garment-dyed, lived-in finish, so subtle color variation is part of what makes each piece unique. If you're deciding between colors, feel free to message us before ordering — we're happy to help!

How long will it take to receive my order?

Each Shaye Collective piece is made especially for you after your order is placed. Because production and shipping times can occasionally vary, the estimated delivery timeframe shown on each Etsy listing is the best guide for when you can expect your order.

Many orders are produced and on their way quickly, but we prefer not to promise an exact production time that may be affected by order volume or other circumstances outside our control.

Once your order ships, tracking information will be provided so you can follow it right to your door. If you need an order by a specific date, please message us before purchasing and we'll be happy to help determine whether the timing looks feasible.

Do you offer designs for men, women, youth and babies?

Yes! Shaye Collective offers graphic apparel for women and men, along with a growing selection of youth and baby styles. Available garments, sizes and colors vary by design, so please check each listing for the options currently offered.

See a Designs by Shaye graphic you'd love on a different apparel style or size? Send us a message! If that option is available through our production partners, we're always happy to see what we can do.

Returns, Exchanges & Order Issues

Because each item is made especially for you when your order is placed, we’re unable to accept returns or exchanges for sizing, color selection, or change of mind.

HOWEVER, if there is ever any problem with your order, we absolutely want to make it right! If your item arrives damaged, has a printing issue, or you receive the wrong item, please message us right away with a photo and we’ll take care of you immediately. Your happiness with your Shaye Collective order is incredibly important to us. ❤️